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Frequently asked questions about RISE tickets:

By April 15, 2021 No Comments
FAQ Rise Ticket

How do I get my ticket?

If you have booked your own ticket, the Eventbrite system will send you an email with a link to claim and download your ticket. You can have it on your mobile phone for entry to the day.

If your ticket has been booked for you by someone else from your office, YOU STILL NEED TO CLAIM IT. 

You will receive an email from Eventbrite. Click on the “Claim ticket” link and follow the steps to create your account and access your ticket. If this makes you feel a moment of internal panic, you can see easy step by step instructions (with pictures!) here.  It’s easy, we promise. 

I think I have had a ticket booked for me but I’m not sure. How can I check?

The easiest way to check if a ticket has been booked in your name is to go to Eventbrite and login or set up an account using your work email or the email address that you think the ticket was booked under. If you’ve forgotten your password, click the ‘forgot password’ link and you’ll be up and running in moments. 

Once you have logged in, click on the Tickets section and you’ll see the Rise Conference. 

 

FAQ pic

If I don’t have a copy of my ticket, can I still come to RISE?

Covid has changed the normal way the venue can be accessed, so unfortunately the answer is no. You MUST have your ticket on your phone or printed to access RISE in order for us to meet our Covid safety obligations and give you access to MCEC. We cannot print tickets out for you at the venue so you must have them on the day. 

Can I get a refund for my ticket from last year?

The deadline to receive a refund for tickets from last years event is April 5, 2021. No refunds can be issued after this date. 

Can I transfer my physical ticket to a virtual ticket?

Yes, if you can’t make the event in person but would like to attend virtually, you can request that your ticket is converted. 

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